We provide a wide range of connected support services using the latest advancements in telemetry to proactively limit the risk of machine failure or downtime. We have a dedicated Connected Support team to help monitor the health of your machine and to quickly address machine alerts to get you back up and running without waiting for a technician to attend site.
Remote Display Access (RDA) Allows us to connect with telematics to remotely help you navigate your in-cab display and assist with set-up, performance optimisation or troubleshooting. Immediate help without incurring any extra travel cost.
Through our connected support, we are able to remotely dial into your machine to clear and refresh error codes, carry out calibration and recordings of data, and install the latest software updates and support diagnoses for a quicker and more cost-effective solution.
Our newest unique system advancement is based on software algorithms from the manufacturer that can predict certain upcoming issues before they have a negative impact or cause collateral damage, allowing you maximum uptime.
Our machine dashboard displays potential machine error codes to your dealer in real-time. This allows the service specialist to react quicker than ever before and support you in a problem resolution.
Using Livelink and Livelink Lite online solutions, we can remotely monitor your JCB machines to ensure that they are well maintained and in good health without having to visit the site. Livelink can help maintain history records, maintain accurate hours monitoring and provide assistance with critical machine alerts. We can also help you set up geo-fence and operational hour curfew alerts.