Current Vacancies

The Role

Reporting to the Service Manager, the main purpose of the job is to be able to carry out high standard diagnostics, servicing and repairs to agricultural equipment for new and existing customers.

This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

Essential Duties

• Service and maintain John Deere and other agricultural equipment to the manufacturers’ specifications.
• Repair and service machines to the agreed work plan to bring them up to the required standards.
• Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer. 
• Ensure due care is given to customer and company property.
• Provide the best possible levels of customer service at all times.

Skills and Qualifications

• Experience – knowledge and experience of a variety of machinery ideally, construction, agricultural, industrial or commercial vehicle based machines. Use of field based diagnostic tools and equipment is essential.
• Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
• Communication – ability to effectively communicate both internally and externally. 
• Present a professional image at all times.
• A valid driving licence is essential.

 The company will provide:

• A competitive salary 
• Company pension scheme  
• Paid holiday plus bank holidays. 
• Full support and product training where necessary
• Company van, laptop, mobile phone and PPE.

To apply for these positions please send your CV and a covering letter to joglesby@tuckwellgroup.com

Our primary business is agricultural and turf machinery sales plus after sales support including parts and service departments, with depots across Suffolk, Essex, Bedfordshire, Hertfordshire, East Sussex and Kent and an annual turnover of c£66m. 

The Role
An apprenticeship with us will give you the opportunity to learn the Service Technician’s role, dividing your time between a dedicated technical training school and the depot.  

Supported by a mentor, you will work on basic repairs of agricultural and/or turf equipment to gain hands on, practical experience.  You will also join additional online training to gain the necessary Service Certification by the end of the apprentice period. 

Essential Duties

• Performs basic service tasks & develops skills in removal, disassembly and reconditioning of components. 
• Assists Technicians as needed. 
• Reports weekly to a mentor or Service Manager regarding ongoing activities and progression. 
• Learns to maintain the condition of inventory, tools and equipment. 
• Learns to maintain a clean work area and performs work in a professional, neat and orderly fashion. 
• Learns to complete reports and forms required in conjunction with job assignments. 
• Participates in Service Training programs required for the development of skills and knowledge. 
• Follows all safety rules and regulations in performing work assignments. 

Skills and Qualifications

Apprenticeships are for anyone above the age of 16 who isn’t in full-time education.  We are looking for candidates who:

• Are motivated to learn and show a positive attitude
• Are keen to work in a team environment
• Have a knowledge of basic standard computer applications
• Can communicate effectively both internally and externally. 
• Present a professional image at all times.

 The company will provide:

• Apprenticeships are paid, details to be discussed at interview
• Paid holiday plus bank holidays
• Full support and product training
• John Deere Apprenticeship training (including travel expenses, meals and accommodation)
• Workwear and boots supplied

To apply for a Service Apprenticeship or an Apprenticeship in another area of the business, please click on the following here and complete the form to register your interest.

P Tuckwell Ltd is one of the UK’s largest Turf machinery dealers covering the south east of England including the counties of Essex, Hertfordshire, Bedfordshire, Suffolk, Kent and East Sussex. With many leading franchises such as John Deere, Charterhouse, Trimax, Stihl and Yamaha, the company and the geography offers a wealth of opportunities for sales growth, across a wide customer base including golf courses, local authority, amenity, sports and homeowner sectors.

Job Function

We have a 5,000 square foot modern, purpose-built showroom at Ardleigh and are looking for an experienced showroom-based sales professional to drive walk-in sales and promote the Tuckwell brand by creating and maintaining an appealing showroom environment.  

Essential Duties

• To facilitate and drive walk-in sales by giving advice on equipment options and suitability, machinery specifications and pricing quotations
• Responsible for ensuring an excellent customer experience in the showroom 
• Maintaining the web shop with up-to-date pricing, specifications and equipment

Skills and Experience

• Excellent customer service delivered using a friendly and professional attitude
• Experience selling in a similar environment
• Turf industry knowledge gained in previous roles or studies
• Experience of promoting and dealing with web sales
• Experience of driving seasonal promotions and advertising and maintain showroom pricing to match promotions
• Developing showroom layouts and seasonal displays 
• Ensure representation of brands
• Able to accurately arrange deliveries and demonstrations 
• Assist with open days and regional shows
• Use CRM to log all enquiries, opportunities and contacts

The company will provide:

• A competitive salary 
• Company vehicle, mobile, laptop
• Company pension scheme  
• 21 days paid holiday plus bank holidays
• Full support and product training where necessary

To apply for this role, please send your CV and covering letter to jgibbon@tuckwellgroup.com

P Tuckwell Ltd is an expanding, family-owned business with a focus on developing and retaining our people. In-house training is available, so if you are looking to start a career or are wanting a new challenge within the agricultural and turf machinery sectors, we would be interested in talking to you. Knowledge and passion for agriculture and turf machinery would be an advantage.

The Role
We are looking to recruit Parts Advisors with energy and enthusiasm to join our Agricultural and Turf retail parts teams. The role includes working closely as part of a team in providing a successful retail parts department.  Responsible for selling, receiving and the delivery of parts and accessories, focusing on excellent customer experience and maintaining an effective stock management programme.

Training in parts systems, stock control, marketing and selling will be part of the role as will training on products.

Essential Duties:
The successful candidates will be responsible for:

• Supplying Service Technicians with parts as required and in a timely manner.
• Proactively selling parts and products to customers, via the phone and digital platforms.
• Working within an organised structure using processes and procedures to check and verify receipt of incoming shipments. 
• Assisting with locating Machine Down and Stock Orders in their correct location. 
• Following up on shortages and flagging issues with the Parts Manager.
• Maintaining control of inventory management, invoicing and other administration tasks, working in an organised, methodical way.
• Assisting with preparing and maintaining merchandise displays

Skills and Qualifications:

• A passion for the agricultural and turf machinery industry, promoting and selling parts and/or services to meet customer needs.
• Strong communication skills and want to offer exceptional customer service
• Retail or counter sales experience 
• Able to work as a team player and maintain good working relationships. 
• Display some knowledge and understanding of engineering and machinery, John Deere products and those of their competitors.
• Happy to work alone as well as part of a team.
• Strong IT skills
• A flexible approach and able to work extended hours and weekends.

 The company will provide:

• A competitive salary 
• Company pension scheme  
• Paid holiday plus bank holidays. 
• Full support and product training where necessary.

To apply for this position please send your CV and a covering letter to matthew@tuckwellgroup.com

P Tuckwell Ltd is an expanding, family-owned business with a focus on developing and retaining our people. In-house training is available, so if you are looking to start a career or are wanting a new challenge within the turf machinery sectors, we would be interested in talking to you. Knowledge and passion for turf machinery would be an advantage.

Job Function
To ensure the smooth running of the workshop and associated Service Technicians’ work. This role is central to keeping people happy and things moving so will suit someone who is equally comfortable dealing with people as getting tasks done.

Essential Duties
Dealing with customer requests and the resulting administration and allocation of work within the Service department as well as liaising with the Sales and Parts departments as required. 

Ensuring that customers receive excellent levels of service and are kept informed of job timings and progress; ensuring they feel valued and informed throughout their dealings with Tuckwells. 

Supporting the team of technicians including supervising and coaching them with their tasks, assisting with tasks and mentoring and training as required. 

Ensuring workshop efficiency and profitability and that repairs are completed correctly using the correct company processes and safety guidelines. 

Processing invoices and credits for the workshop. 

Skills and Qualifications 

• A Technical Background (preferably industry related) 
• Excellent customer service skills both face to face and on the phone 
• Able to communicate effectively with a wide variety of people 
• Good attention to detail and time management skills 
• Able to work calmly and effectively under pressure 
• Competent computer user 
• Able to work extended hours and weekends in line with customer needs 

The company will provide: 

• A competitive salary 
• Company pension scheme 
• Paid holiday plus bank holidays 
• A company vehicle 

To apply for this position please send your CV and a covering letter to matthew@tuckwellgroup.com

P Tuckwell Ltd is one of the UK’s leading Agricultural Machinery dealerships, supplying some of the world’s most recognisable brands including John Deere, JCB, Vaderstad and Kverneland.

A new opportunity has arisen for an enthusiastic salesperson to join our dynamic team in Suffolk.

We are an expanding, family-owned business with a focus on developing and retaining our people. In-house training is available, so if you are looking to start a career in sales or wanting a new challenge within the agricultural machinery sales sector, we would be interested in talking to you.

We are looking for someone with great communication and a willingness to learn on the job. Knowledge and passion for agriculture and machinery would be an advantage.

The successful candidate will possess the ability to make new contacts, build relationships and gain the loyalty and confidence from our customers in Suffolk.

We offer a competitive remuneration package with lucrative bonus structure, company vehicle, and company pension.

Job Function:

Sells new, used agricultural equipment and services to new and existing customers. Ensures preliminary customer relationship for a dedicated area.

Essential Duties:

• Represents the Dealership in the sale of machinery to customers in a defined sales area.
• Executes all sales process steps to achieve high sales performance in conjunction with the sales tools available.
• Maintains current product knowledge on features and benefits of all equipment and services potentially saleable by the dealership and attends relevant sales training events.
• Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods.
• Monitors competitor activity and products and communicates to the sales Management accordingly.
• Manages new equipment field demonstrations.
• Executes goods delivery and follow up, according to internal processes.
• Builds strong and loyal relationships with defined sales area customers.
• Monitors trends in customers’ business activities and timely communicates to management.
• Uses support from Sales Specialist when required.

Skills & Qualifications:

• 1+ years’ equipment sales experience preferred
• Good knowledge of agricultural equipment and farming operational practices
• Ability to use standard computer applications, internet functions & sales tools
• Ability to analyse and interpret internal reports
• Excellent customer relationship skills
• Ability to work extended hours

The company will provide:

• A remuneration package with lucrative bonus structure
• Company pension scheme 
• Paid holiday plus bank holidays 
• A company vehicle 

To apply for this position please send your CV and a covering letter to joglesby@tuckwellgroup.com