Current Vacancies

Reporting to the Service Manager, the main purpose of the job is to be able to carry out high standard diagnostics, servicing and repairs to John Deere / JCB and other agricultural equipment for new and existing customers.

This is a customer-facing role which requires you to build strong customer relationships and deliver world-class customer service.

Job Role

• Service and maintain John Deere and other agricultural equipment to the manufacturers’ specifications.
• Repair and service machines to the agreed work plan to bring them up to the required standards.
• Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
• Ensure due care is given to customer and company property.
• Provide the best possible levels of customer service at all times.

Skills and Qualifications

• Experience – knowledge and experience of a variety of machinery ideally, construction, agricultural, industrial or commercial vehicle-based machines. Use of field-based diagnostic tools and equipment is essential.
• Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
• Communication – ability to effectively communicate both internally and externally.
• Present a professional image at all times.
• A valid driving licence is essential.

The company will provide:

• A competitive salary
• Company pension scheme
• 21 days paid holiday plus bank holidays.
• Full support and product training where necessary.
• Company van, laptop, mobile phone and PPE.

Job Role

Responsible for all the administrative associated with the Agricultural workshop. Raising the reputation of the workshop and depot and to work closely with the Service Manager to ensure completion of the daily and weekly tasks and to streamline and reduce workload.

Essential Duties
● Ensuring all administration tasks are completed correctly the first time to help the workshop and depot run smoothly.
● Answering incoming calls and either dealing with queries or directing them to the relevant person
● Offering excellent customer service to ensure customers receive the best possible experience whilst dealing with Tuckwells.
● Gathering and inputting data
● Processing invoices and credits for the workshop.
● Collating and inputting engineers’ hours on a daily basis.
● Working with the Service Manager to review workshop performance, analyse profitability and to maintain an efficient and profitable workshop.

Skills and Qualifications
● Excellent customer service skills both face to face and on the phone
● Able to communicate effectively with a wide variety of people
● Good attention to detail and time management skills
● Able to work calmly and effectively under pressure
● Competent to use Excel and Word

The company will provide:
● A competitive salary
● Company pension scheme
● 21 days paid holiday plus bank holidays
● Onsite parking

To apply for this position please send your CV and a covering letter to
abugg@tuckwellgroup.com.

Job Role
P Tuckwell Ltd is one of the UK’s leading Agricultural Machinery dealerships, supplying some of the world’s most recognisable brands including John Deere, Vaderstad and Kverneland.

We are an expanding, family-owned business with a focus on developing and retaining our people. In-house training is available, so if you are looking to start a career in sales or wanting a new challenge within the agricultural machinery sales sector, we would be interested in talking to you. We are looking for someone with great communication skills and a willingness to learn on the job. Knowledge and passion for agriculture and machinery would be an advantage.

The new opportunity has arisen for an enthusiastic salesperson to join our dynamic team based at our Cromer (Nr Stevenage) outlet. The role involves selling new and used agricultural equipment and services to new and existing customers. Ensuring preliminary customer relationship for a dedicated area. The successful candidate will possess the ability to make new contacts, build relationships and gain the loyalty and confidence from our customers in the respective sales area.

Essential Duties
 Represents the Dealership in the sale of machinery to customers in a defined sales area.
 Executes all sales process steps to achieve high sales performance in conjunction with the sales tools available.
 Maintains current product knowledge on features and benefits of all equipment and services potentially saleable by the dealership and attends relevant sales training events.
 Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods.
 Monitors competitor activity and products and communicates to the sales Management accordingly.
 Manages new equipment field demonstrations.
 Executes goods delivery and follow up, according to internal processes.
 Builds strong and loyal relationships with defined sales area customers.
 Monitors trends in customers’ business activities and timely communicates to management.
 Uses support from Sales Specialist when required.
 1+ years’ equipment sales experience preferred
 Good knowledge of agricultural equipment and farming operational practices
 Ability to use standard computer applications, internet functions & sales tools
 Ability to analyse and interpret internal reports
 Excellent customer relationship skills
 Ability to work extended hours
 Excellent attitude with integrity and honesty

To apply for this position please send your CV and a covering letter to Gary Buckle: gbuckle@tuckwellgroup.com

Job Role

This is a pivotal role in our new depot, answering the telephone and helping with administration for the Service, Sales and Parts departments.

Essential Duties

This role is central to keeping people happy and things moving.

Dealing with customers and the administration for the Service Sales and Parts departments including making up job cards, logging engineers’ time, dealing with quotes and enquiries for sales and helping receive parts into the depot.

Responsible for ensuring all administrative tasks are completed to a high standard and that customers receive excellent levels of service.

Responsible for answering calls, dealing with queries and directing them to the relevant person or department as required.

Helping to keep customers informed of job timings and progress, ensuring they feel valued and informed throughout their dealings with Tuckwells.

Processing invoices and credits for the workshop.

Helping to build and maintain an efficient and profitable depot.

Skills and Qualifications

• Excellent customer service skills both face to face and on the phone
• Able to communicate effectively with a wide variety of people
• Good attention to detail and time management skills
• Able to work calmly and effectively under pressure
• Competent to use Excel and Word

The company will provide:

• A competitive salary
• Company pension scheme
• 21 days paid holiday plus bank holidays
• On site parking

To apply for this position please send your CV and a covering letter to abugg@tuckwellgroup.com.

Job Role
Reporting to the Service Foreman, the main purpose of the job is to be able to carry out high standard diagnostics, servicing and repairs to John Deere / JCB and other agricultural equipment for new and existing customers.

This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

Essential Duties

• Service and maintain John Deere and other agricultural equipment to the manufacturers’ specifications.
• Repair and service machines to the agreed work plan to bring them up to the required standards.
• Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
• Ensure due care is given to customer and company property.
• Provide the best possible levels of customer service at all times.

Skills and Qualifications

• Experience – knowledge and experience of a variety of machinery ideally, construction, agricultural, industrial or commercial vehicle based machines. Use of field based diagnostic tools and equipment is essential.
• Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
• Communication – ability to effectively communicate both internally and externally.
• Present a professional image at all times.
• A valid driving licence is essential.

The company will provide:

• A competitive salary
• Company pension scheme
• 21 days paid holiday plus bank holidays.
• Full support and product training where necessary.
• Company van, laptop, mobile phone and PPE.

To apply for this position please send your CV and a covering letter to Abugg@tuckwellgroup.com

P Tuckwell Ltd is an expanding family owned business and one of the UK’s leading Agricultural Machinery dealerships. We supply some of the world’s most recognisable brands including John Deere, JCB, Vaderstad and Kverneland.

Job Role
We have a vacancy for an Agricultural Salesperson, based at our Sudbury depot. We are looking for someone with great communication and a knowledge and passion for agriculture and machinery.

The successful candidate will possess the ability to make new contacts, build relationships and gain the trust, loyalty and confidence of our customers as well as having good administrative skills and be able to operate a customer relationship management system.

Job Function:

To sell agricultural equipment and services to new and existing customers ensuring customer relationship for a dedicated area.

Essential Duties:

• Represents the Dealership in the sale of machinery to customers in a defined sales area.
• Follows the sales process steps to achieve high sales performance using the sales tools available.
• Maintains current product knowledge on features and benefits of all equipment and services potentially saleable by the dealership and attends relevant sales training events.
• Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods.
• Monitors competitor activity and products and communicates to the sales Management accordingly.
• Manages new equipment field demonstrations.
• Executes goods delivery and follow up, according to internal processes.
• Builds strong and loyal relationships with defined sales area customers.
• Monitors trends in customers’ business activities and timely communicates to management.
• Uses support from Sales Specialist when required.

Skills & Qualifications:

• 2+ years’ equipment sales experience preferred
• Good knowledge of agricultural equipment and farming operational practices
• Ability to use standard computer applications, internet functions & sales tools
• Ability to analyse and interpret internal reports
• Excellent customer relationship skills
• Ability to work extended hours
• Excellent attitude with integrity and honesty

To apply for this position please send your CV and a covering letter to Paul Coffey: pcoffey@tuckwellgroup.com.