Service Administrator



Location: Ardleigh, Essex
Job Type: Full Time, Permanent

We are looking for a friendly and enthusiastic person to join our service team at our Ardleigh Turf Depot as a Service Administrator.

Job Function

Responsible for ensuring all administrative tasks are completed each day and that the reputation of the workshop is enhanced by increasing customer contact, the efficiency of paperwork processing and by reducing work load on the service managers.

To work closely as a team with the service managers and to take equal responsibility for their daily and weekly task completion.

Aftermarket sales oriented.

Essential Day to Day Duties.

Customer Experience and Workshop Planning.

Answering incoming calls, dealing with queries or directing to the relevant service manager
Keeps customers informed of job timings and progress and any major increase in bill totals.
Keeps customers informed of site visit dates and times.
Makes post repair followup calls.
Actively gathers data about repairs prior to an engineers visit.
Workshop Efficiency and Profitability.

Checks all completed jobs to ensure they are complete and accurate for both parts and labour.
Inputs work order repair stories.
Processes both invoicing and credits for the workshop.
Makes sure all warranty forms are with warranty manager in required time.
Makes sure all retail WIP is no older than 30 days.
Manages all WIP.
Aids service manager with work scheduling.
Collates and inputs engineers hours on a daily basis.
Other Duties – In conjunction with Service Manager.

Ensures that service processes, policies and guidelines are followed and applied safely.
Shares daily discussions with the Service Manager to review the workshop performances and to address any specific issues.
Shares weekly/monthly discussions with the service manager to analyse profitability, labour utilisastion etc to maintain an efficient and profitable workshop.
Ideal Skills and Attributes.

Punctual, Polite and well presented.
A good level of IT literacy.
Competent user of Microsoft based Applications (Excel, Word).
Good Time Management.
An excellent ability to communicate effectively among a variety of people.
Based on 39 hours per week.





Outlet Parts Manager



Location: Great Dunmow
Salary: Competitive
Job Type: Full Time, Permanent

We are currently looking for an enthusiastic Parts Manager to join our busy Parts Department at our Great Dunmow Depot.

Job Function:

Coordinates and distributes the workload for maximum parts sales, parts turnover and profitability while maintaining a commercial approach to stock quality. Proposes and recommends changes and improvements to the Group Parts Manager.

Essential Duties:

- Allocates tasks to parts employees, based on their expertise and skills.
- Ensures that everyone knows and understands the department's mission, tasks and responsibilities.
- Monitors parts sales on a monthly basis to ensure the achievement of budgeted sales and profit goals.
- Participates in the development and execution of the Parts Marketing Plan.
- Executes parts processes, guidelines and policies consistently i.e. (ordering, receiving, inventory, selling, return and marketing).
- Maintains good discipline and organization of the parts department and its surroundings, ensuring that everything is organized, clean and safe.
- May submit parts warranty claims and return claims within the required timeframe to receive maximum credits allowed.
- Assists with the development and training of parts personnel and may complete performance reviews of parts staff.
- Assists with counter sales to support customer needs.
- Responsible for sales via JD Place, ensuring the showroom is organized to increase sales. Creates and maintains an attractive and rewarding display for the most popular parts.
- Contributes to recruiting, staffing and developing outlet parts employees.

Skills & Qualifications:

- 3 to 5 years experience in the parts business
- Ability to lead others
- Ability to analyze and interpret internal reports
- Ability to use standard computer applications and internet functions
- High level of communication and human relations
- Familiar with John Deere and competitive products
- Ability to work extended hours and weekends

Please apply by sending your CV and covering letter to Julie Murr - julie@tuckwellgroup.com



Precision Ag and Turf Leader



Location: Can be based at any of our 7 depots
Salary: Competitive
Job Type: Full Time, Permanent

We are looking to recruit a dynamic and forward-thinking individual that can bring together and develop a futuristic strategy in Precision Agriculture and Precision Turf.

The individual will be responsible for developing, implementing and managing our Precision Strategy.

Key attributes will include:

1. Proven track record in strategy development and implementation.
2. Proven track record in team management and team motivation.
3. Knowledge in the field of Precision Agriculture.
4. Strong IT skills.

Preferable attributes but not essential.

1. Agronomic knowledge in crop production.
2. Knowledge of Ag and Turf machinery.
3. Experience in the agricultural machinery industry.

This is a vital role within our dealership and requires a person with vision and determination that can work closely with our senior management team to deliver long term customer satisfaction and ensure our company keeps pace with leading technologies.

We offer a position:
? Within a growing business that is partnered with the leading manufacturer, John Deere, in pressure technology.
? A company with a strong vision that is investing in this area of the industry.
? A competitive package with excellent benefits, the stability of a business over 60 years in the industry and with strong and dynamic leadership.

The role is a group role and the successful applicant could work from any of our outlets in Suffolk, Essex, Hertfordshire or Bedfordshire.

Please apply in writing to James Tuckwell via e-mail at james@tuckwellgroup.com



Agricultural Service Technician



Location: All depots
Salary: Competitive
Job Type: Full Time, Permanent

We are looking for an Agricultural Service Technician to join our expanding business.

Main Duties will include: -
• Performing diagnostics and repairs to agricultural equipment, both on-site and in the workshops
• PDI of new and used machinery
• Completion of all necessary paperwork to a high standard, including timesheets, job cards, warranty information and
DTAC reports
• Mentoring of apprentice service technicians
• Participating in a regular training program to ensure continued development of key skills.

The successful candidate will possess: -
• 1+ years’ experience performing service repairs
• Ability to perform repairs and maintenance using special tools & equipment following approved technical procedures
• Knowledge of mechanical, electrical and hydraulic systems to affect the repair of agricultural equipment.
• Ability to use standard computer applications and internet functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Full, clean driving licence
• Excellent communication skills and a passion for customer service
• Be keen and willing to work the hours our industry demands, including some weekends in the busy season
• Ability to work alone or as part of a team

In return, Tuckwells offer solid employment in a company that is market-leading, supplies market-leading brands and has been selling in our industries for over 60 years. Good remuneration with a bonus package, company vehicle, laptop, pension and regular training and development plans enhance this exciting opportunity to become part of our team.

Please reply in the first instance with full CV to:
Andy Bugg, abugg@tuckwellgroup.com



Professional Golf & Turf Service Technician



Location: Ardleigh, Nr Colchester, Essex
Salary: Competitive
Job Type: Full Time, Permanent

We are looking for a Professional Golf & Turf Service Technician to join our expanding workshop at Ardleigh
Main Duties will include: -
• Performing diagnostics and repairs to golf and commercial machinery equipment, both on-site and in the workshops
• PDI of new and used machinery
• Completion of all necessary paperwork to a high standard, including timesheets, job cards, warranty information and DTAC reports
• Mentoring of apprentice service technicians
• Participating in regular training programs to ensure continued development of key skills.

The ideal candidate will possess: -
• 1+ years’ experience performing service repairs
• Ability to perform repairs and maintenance using special tools & equipment following approved technical procedures
• Ability to use standard computer applications and internet functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Full, clean driving licence
• Excellent communication skills and a passion for customer service
• Be keen and willing to work the hours our industry demands, including some weekends in the busy season
• Ability to work alone or as part of a team

In return, Tuckwells offer solid employment in a company that is market-leading, supplies market-leading brands and has been selling in our industries for over 60 years. Good remuneration with a bonus package, company vehicle, laptop, pension and regular training and development plans enhance this exciting opportunity to become part of our team.

Please reply in the first instance with full CV to:
Andy Bugg, abugg@tuckwellgroup.com