Parts Assistant



Location: Cromer (Nr Stevenage), Herts
Salary: Competitive
Job Type: Full Time, Permanent

We are looking to recruit a parts assistant that has the energy and enthusiasm to join the team in our agricultural and groundscare retail parts department at our depot in Cromer, near Stevenage.
The role will include working closely with the parts manager in running a successful retail parts environment focusing on customer experience, parts selling and running a successful stocking programme.
Training in parts systems, stock control, marketing and selling will be part of the role. Also included will be training on products and team work.

The successful candidate will need the following key skills and attitudes:
• To have a passion for the agricultural & turf machinery industry
• To have strong personnel skills giving exceptional customer experience
• To be a strong team player
• To be able to work within an organised structure and implement processes and procedures.
• To have strong IT skills
• To display some knowledge and understanding of engineering and turf machinery.

In exchange, we offer a good remuneration package with many extra benefits, an environment that encourages development and reward’s success, an ambitious company to work for that offers stability and an enjoyable work environment.

Please reply in the first instance with full CV to Adam Elphick, aelphick@tuckwellgroup.com



Parts Warehouse Person



Location: Cromer (Nr Stevenage), Herts
Salary: Competitive
Job Type: Full Time, Permanent

We are looking for a Parts Warehouse person at our Cromer, Nr Stevenage depot.
The position will involve aiding the Parts Manager and Parts Technicians with daily duties including:
• Loading and unloading of parts.
• Inspecting and reporting damages or short shipments.
• Processing goods received notes.
• Maintaining cleanliness and safety standards throughout the parts warehouse environment.
• Picking parts for delivery to customers or the service department.
• Carrying out stock checks and re-binning.
• Occasionally serving customers at the point of sale counter
• Any other activities that can help the smooth running of the parts department.

We are looking for a candidate who is computer literate, and presentable in their appearance and able to work well as part of a busy team. The role will involve physical activity such as lifting, bending and being on your feet for long periods.
In return, Tuckwells offer solid employment in a company that is market leading, supplies market-leading brands and has been selling in our industries for over 60 years. Good remuneration with pension and other benefits are also part of the package.

If you have an interest in Agriculture or Turf machinery, knowledge of spare parts or logistics and want to be part of a growing company, we would love to hear from you.

Please reply in the first instance with full CV to Adam Elphick, aelphick@tuckwellgroup.com



Group Asset Finance Manager



Location: Worlingworth, Suffolk
Salary: Competitive
Job Type: Full Time, Permanent

P Tuckwell Ltd is a leading supplier of Agricultural and Turf equipment, with a strong retail finance business that provides a range of financial solutions to customers for a large selection of equipment.

Leading brands including John Deere, JCB & Vaderstad are represented across Agriculture, Golf, Commercial and Domestic Mowing customer bases. We have accounts and relationships with leading lenders including John Deere Financial, JCB Finance, Hitachi, Humberclyde and BNP Paribas.

This is a group role, and the successful candidate will be willing to travel across Tuckwell depots from Suffolk to Bedfordshire.

You will be required to oversee all asset finance activities, pro-actively support the sales team to achieve sales targets with financial solutions, also being responsible for signup and prompt payout of all deals that require finance. You will be high profile support in all communities and as an important team member participating in sales, marketing and training meetings and events (trade shows/ seminars).

You will be expected to have a qualification and experience in Retail Finance, and also experience working in Agricultural, Groundscare or Construction sectors, or in the Banking/Financial services industry. A successful proven record of sales, negotiating and conflict resolution is essential along with self-motivation, effective communication skills and an analytical ability to interpret detailed financial and accounting information when recommending credit proposals. You will be required to reside in/near the depots.

In return, P Tuckwell Ltd will offer an attractive remuneration package, company pension and an opportunity for personal and career development within a forward thinking company.

To apply, please send CV and covering letter to James Tuckwell, james@tuckwellgroup.com.



Outlet Service Manager



Location: Maulden, Bedfordshire
Salary: Competitive
Job Type: Full Time, Permanent

Job Function:

Executes customer requests by coordinating and directing the service workload for maximum efficiency and productivity while providing quality repair work. Shares information regarding Technician skills and training needs to the Group Service Manager. Aftermarket sales oriented.

Essential Day to Day Duties:

Greets customers and listens carefully to their needs.
Plans and allocates work for Technicians based on their expertise and skills.
Directs and assists Technicians in their tasks to ensure repairs are completed correctly.
Ensures that service processes, policies and guidelines are followed and applied safely.
Responsible for the special tool inventory and recommends the purchase of new tools if necessary.
Maintains good discipline and organization for the workshop/surrounding areas, ensuring it is clean, tidy and safe.
Manages ongoing relationships with manufacturer personnel.
Maintains regular communication with sales and parts departments regarding the completion of maintenance, repair and workshop capacity.
Supervises and coaches the workshop team.
Participates in recruiting, hiring, developing and retaining key talent.
Workshop Efficiency and Profitability.

Checks all completed jobs to ensure they are complete and accurate for both parts and labour.
Gets quotes out to customers within 7 days or agreed time.
Makes sure all warranty forms are with warranty manager in the required time.
Makes sure all retail WIP is no older than 30 days.
Manages all WIP.
Promotes retail labour sales through workshop initiatives.

Other Duties:

Shares daily discussions with the Group Service Manager to review the workshop performances and to address any specific issues.
Shares weekly/monthly discussions with the Group Service Manager to analyse profitability, labour utilisation etc. to maintain an efficient and profitable workshop.
Coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
Support Internal service training initiatives.
Help facilitate when required; meetings, visits, shows and branch openings.

Ideal Attributes:

Punctual, Polite and Well Presented.
A Technical Background (Preferably John Deere and competitive products)
Good Time Management.
A Problem Solver.
A natural motivator.
Adaptive to change.
Reaches for discontinuity.
Ability to work extended hours and weekends.
Essential Skills.

Previous experience in a team leader and customer facing role
An excellent ability to communicate effectively amongst a variety of people.
Ability to coach team members to achieve and exceed their goals
Competent user of Microsoft based Applications (Excel, Word Powerpoint).
Familiar with workshop performance indicators, management accounting, developing and delivering budgets
Ability to work under pressure.

In return, Tuckwells offer an attractive remuneration package, company pension and an opportunity for personal and career development within a forward thinking company.

Please reply in the first instance with full CV to:
Phil Hannah, phannah@tuckwellgroup.com



Agricultural Service Technician



Location: Ardleigh, Nr Colchester, Essex
Salary: Competitive
Job Type: Full Time, Permanent

We are looking for an Agricultural Service Technician to join our expanding workshop at Ardleigh.

Main Duties will include: -
• Performing diagnostics and repairs to agricultural equipment, both on-site and in the workshops
• PDI of new and used machinery
• Completion of all necessary paperwork to a high standard, including timesheets, job cards, warranty information and
DTAC reports
• Mentoring of apprentice service technicians
• Participating in a regular training program to ensure continued development of key skills.

The successful candidate will possess: -
• 1+ years’ experience performing service repairs
• Ability to perform repairs and maintenance using special tools & equipment following approved technical procedures
• Knowledge of mechanical, electrical and hydraulic systems to affect the repair of agricultural equipment.
• Ability to use standard computer applications and internet functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Full, clean driving licence
• Excellent communication skills and a passion for customer service
• Be keen and willing to work the hours our industry demands, including some weekends in the busy season
• Ability to work alone or as part of a team

In return, Tuckwells offer solid employment in a company that is market leading, supplies market-leading brands and has been selling in our industries for over 60 years. Good remuneration with a bonus package, company vehicle, laptop, pension and regular training and development plans enhance this exciting opportunity to become part of our team.

Please reply in the first instance with full CV to:
Andy Bugg, abugg@tuckwellgroup.com



Domestic Service Technician



Location: Ardleigh, Nr Colchester, Essex
Salary: Competitive
Job Type: Full Time, Permanent

We are looking for a Domestic Groundscare Service Technician to join our expanding workshop at Ardleigh
Main Duties will include: -
• Performing diagnostics and repairs to lawn and garden machinery equipment, both on-site and in the workshops
• PDI of new and used machinery
• Completion of all necessary paperwork to a high standard, including timesheets, job cards, warranty information and
DTAC reports
• Mentoring of apprentice service technicians
• Participating in a regular training program to ensure continued development of key skills.

The successful candidate will possess: -
• 1+ years’ experience performing service repairs
• Ability to perform repairs and maintenance using special tools & equipment following approved technical procedures
• Ability to use standard computer applications and internet functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Full, clean driving licence
• Excellent communication skills and a passion for customer service
• Be keen and willing to work the hours our industry demands, including some weekends in the busy season
• Ability to work alone or as part of a team

In return, Tuckwells offer solid employment in a company that is market leading, supplies market-leading brands and has been selling in our industries for over 60 years. Good remuneration with a bonus package, company vehicle, laptop, pension and regular training and development plans enhance this exciting opportunity to become part of our team.

Please reply in the first instance with full CV to:
Andy Bugg, abugg@tuckwellgroup.com



Professional Golf & Turf Service Technician



Location: Ardleigh, Nr Colchester, Essex
Salary: Competitive
Job Type: Full Time, Permanent

We are looking for a Professional Golf & Turf Service Technician to join our expanding workshop at Ardleigh
Main Duties will include: -
• Performing diagnostics and repairs to golf and commercial machinery equipment, both on-site and in the workshops
• PDI of new and used machinery
• Completion of all necessary paperwork to a high standard, including timesheets, job cards, warranty information and DTAC reports
• Mentoring of apprentice service technicians
• Participating in regular training programs to ensure continued development of key skills.

The ideal candidate will possess: -
• 1+ years’ experience performing service repairs
• Ability to perform repairs and maintenance using special tools & equipment following approved technical procedures
• Ability to use standard computer applications and internet functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Full, clean driving licence
• Excellent communication skills and a passion for customer service
• Be keen and willing to work the hours our industry demands, including some weekends in the busy season
• Ability to work alone or as part of a team

In return, Tuckwells offer solid employment in a company that is market leading, supplies market-leading brands and has been selling in our industries for over 60 years. Good remuneration with a bonus package, company vehicle, laptop, pension and regular training and development plans enhance this exciting opportunity to become part of our team.

Please reply in the first instance with full CV to:
Andy Bugg, abugg@tuckwellgroup.com